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Forum Discussion

Fihnakis's avatar
Fihnakis
Aspirant
Feb 01, 2022

CAX80 won't connect to secure site

No matter which device I try to access the site https://securecuonline.com/gcs/Login.aspx with I receive a err_comnection_refused message. I can access the site using my old modem/router. This is the...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 01, 2022

What Firmware version is currently loaded?

Please post a copy and paste of the modems connection status page.


Does this happen with different web browsers? 

Is IPv6 enabled or disabled on the modem? 

  • Fihnakis's avatar
    Fihnakis
    Aspirant
    Feb 01, 2022
    Firmware is 2.1.3.5 I'll have to post a pic later when I'm home and yes any browser. Edge, chrome even old internet explorer
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 01, 2022

      Might try setting different DNS on the Modem under Advanced Tab/Setup/Internet. Try Cloudfare or Quad 9 and see. You'll need to reboot the modem and all devices after making this change. 

      • Fihnakis's avatar
        Fihnakis
        Aspirant
        Feb 01, 2022
        I'll try those. I tried Google's 8.8.8.8 and 8.8.4.4