NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Fihnakis
Feb 01, 2022Aspirant
CAX80 won't connect to secure site
No matter which device I try to access the site https://securecuonline.com/gcs/Login.aspx with I receive a err_comnection_refused message. I can access the site using my old modem/router. This is the...
Fihnakis
Feb 01, 2022Aspirant
Firmware is 2.1.3.5 I'll have to post a pic later when I'm home and yes any browser. Edge, chrome even old internet explorer
FURRYe38
Feb 01, 2022Guru - Experienced User
Might try setting different DNS on the Modem under Advanced Tab/Setup/Internet. Try Cloudfare or Quad 9 and see. You'll need to reboot the modem and all devices after making this change.
- FihnakisFeb 01, 2022AspirantI'll try those. I tried Google's 8.8.8.8 and 8.8.4.4
- FURRYe38Feb 01, 2022Guru - Experienced User
Googles DNS didn't work either?
I'm curious if you put your wired PC in the DMZ on the modem does the site work then? Remove the PC from the modems DMZ after checking this.
- FihnakisFeb 01, 2022AspirantNo google dns did not work. I'll try the PC on the dmz but it's also affecting wireless devices as well if that makes a difference. I wonder would having charter / spectrum provision the modem again do anything?