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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
We are having this EXACT issue since December 1st. We have spend a total now of 6 hours of phone time between ISP(wow) and NG support and nothing. THANK YOU SO MUCH for posting about this. We are on our 2nd CAX80 router and NG was supposed to be escalating this issue to level 2 tech support, but haven't heard anything back from them so far. We ordered a modem from wow and they can't activate due to AWS issue. So frustrating. We are currently speaking will wow about this issue. Not sure if you are wanting to switch ISP's or not but if you are in an area where spectrum is available the CAX80 is compatible and certified with them. I'm currently thinking about doing this but just trying to get some type of internet access for now. (Like I said we've been out of internet since the 1st of December)
Spectrum charges way too much. Once your promo ends, they jack your price up. I had them at first, and when I told them WOW had the same service at a fraction of the cost, they didn't care. I pretty much refuse to go back to them.
- That's fair. I'm just at my witts end with all these two hour calls. If I find a fix or get any other information about what's happening I will let you know! Thanks again for this post. Thought I was the only one having this issue!