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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
I agree that something most likely changed on WOW's end recently. I was using the CAX80 for almost a year with no issues. Let them know that someone else is having the same problem, same device, with WOW. At least you know it is not only you. I am located just outside of Chicago. My issue started between Nov 30 - Dec 1, 2021. We know that we both get internet signal, but something in the modem/router gets messed up. I tried 3 different CAX80's and the same problem each time. Maybe it is a recent SNR or power level change on cable line that is messing with the modem. Maybe a change in the cable firmware from WOW. I wonder if it would have issues with Xfinity or just WOW. Alot of different testing would need to occur to really pinpoint the issue. I would really like to go back to the CAX80, but I can't keep changing modems to test. Let me know if you get a solution. Thanks again for your time in trying to solve.
We are located in Evansville, Indiana. When we talk to them again I will let them know that another person is having this same issue and definitely give any updates or finding on this post. Hopefully it gets fixed so then you can switch back. The router was great when it had worked. We just recently got ours on August 22nd. Everything worked great up until last Wednesday, December 1st. Woke up and no wifi. Exact same issues as you. So bizarre.
- I am Columbus, OH, as I said earlier, so now I know this is WOW-wide. Somehow my issues began mid-November while some of you are saying first of the month. Maybe my area rolled out first? I don't know.
I will try to call WOW and let them know of the issue. The more calls about the same modem the better. Maybe if the issue gets escalated to one of their engineers they can actually test and figure out why. We just need to bypass the agents that think we are morons and want to run through basic troubleshooting. It would be great if someone from Netgear contacted WOW and tried to figure out.
Even if one or all of us could share this discussion with them. Maybe an agent can forward to an engineer. Someone else just reported having a similar issue with COX.