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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
We are located in Evansville, Indiana. When we talk to them again I will let them know that another person is having this same issue and definitely give any updates or finding on this post. Hopefully it gets fixed so then you can switch back. The router was great when it had worked. We just recently got ours on August 22nd. Everything worked great up until last Wednesday, December 1st. Woke up and no wifi. Exact same issues as you. So bizarre.
I am Columbus, OH, as I said earlier, so now I know this is WOW-wide. Somehow my issues began mid-November while some of you are saying first of the month. Maybe my area rolled out first? I don't know.
I will try to call WOW and let them know of the issue. The more calls about the same modem the better. Maybe if the issue gets escalated to one of their engineers they can actually test and figure out why. We just need to bypass the agents that think we are morons and want to run through basic troubleshooting. It would be great if someone from Netgear contacted WOW and tried to figure out.
Even if one or all of us could share this discussion with them. Maybe an agent can forward to an engineer. Someone else just reported having a similar issue with COX.
- We got a new router/modem combo from wow tonight bc of the CAX80 issues we've been having and wow can't even activate the new one on their end due to something that is currently unknown. They didn't tell us anything specific they said to "try back in an hour." Originally it was "try back in two hours."