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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
So on netgears website they say that within the year if anything goes wrong they must replace it with an equivalent product that functions or a refund if they can't replace it. If I were you I would call them and tell them that is what it says on their website. If they can't give you an equivalent function device then they must give you a refund. We have been lucky to get a good deal with spectrum and have switched and CAX80 has worked fine so far. If you aren't wanting to switch from wow then I would advise you to remind them of their own policy.
The device is functional. It's not a Netgear issue. It's an ISP issue. If Netgear refunds your money, that's on them, but this isn't a situation where they refund. It isn't their responsibility to ensure the device is compatible with your ISP. This case is unique because it used to work, and Netgear probably wants things to be resolved, but ultimately, this shouldn't qualify for a refund.
I agree but after speaking with several reps from WOW, they all say the CAX80 is compatible which is frustrating. Since I just purchased the modem I'll be able to return it without issue.
- For those that switched from wow to spectrum, did you have to restart the modem again or did it just magically start working? I’ve made the switch and tried plugging in the CAX80 but am still getting errors.
- Try the 30-30-30 hard reset.
With the unit on, insert a small pin and press the reset button in for 30 seconds. Once 30 seconds is up, do not release the press on the reset button, but unplug the unit and wait 30 seconds. Then, while still holding in reset, plug the unit in and wait another 30 seconds. Then, release the pressing of the reset button.
I'd advise doing this with your ISP on the phone so they know what steps your taking.