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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
So please reach out to ErnestTheGreat via PM if you still have your CAX80 and let him know. I sounds like NG maybe driving this from there end and hopefully working with WoW behind the scenes from WoW 1st level tech support and will hopefully get this corrected for CAX80 and WoW users. So please contact Ernest and let him know.
wziemer wrote:
My experiance has been that WOW will not work with us on this issue from their end; customer service just insists that the issue is with your modem and the only thing they will offer is to send out a tech (who will then use a motorola modem, show you that it works with their modem, and then charge you for the house visit...trust me...i'm well aware of that lol). WOW will do very little troubleshooting of customer-owned modems before they just say "sorry, rent ours".
Just called WOW (3/7) to try reactivating my CAX80 and confirmed I’m still having the issue. I’ll PM ErnestTheGreat
Thanks for letting us know. Let us know how it goes after making contact with NG.
ChiFast wrote:
Just called WOW (3/7) to try reactivating my CAX80 and confirmed I’m still having the issue. I’ll PM ErnestTheGreat