NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
User must do the factory reset because there were changes saved in non-volatile memory and only way to clear the non-volatile memory settings is to do a factory rest. If the CAX80 still has issues after a reset WOW may need to refresh/re-provision your device before it is able to fully work.
Glad to see at least 1 person got it working but it’s still not working for me. Here’s what I’ve done:
Factory reset it multiple times (with and without WOW)
Had WOW refresh/re-provision multiple times
Had WOW manually remove the mac address then add it back
If the issue is that the changes are saved in the non-volatile memory, can I send the unit back to you to clear it since WOW doesn’t seem to be able to do it?
Alternatively, if I try connecting it temporarily to a different ISP (friend or family with Comcast), will that possibly clear it?
Did you power OFF the modem fully for 1 minute then back on?
ChiFast wrote:
Glad to see at least 1 person got it working but it’s still not working for me. Here’s what I’ve done:
Factory reset it multiple times (with and without WOW)
Had WOW refresh/re-provision multiple times
Had WOW manually remove the mac address then add it backIf the issue is that the changes are saved in the non-volatile memory, can I send the unit back to you to clear it since WOW doesn’t seem to be able to do it?
Alternatively, if I try connecting it temporarily to a different ISP (friend or family with Comcast), will that possibly clear it?
No, I forgot to do that at the time. RCN / Astound acquired WOW customers in my area and the switch over to them occurred a few nights ago. I tried troubleshooting with them which included everything previously mentioned plus powering off the unit fully for at least 1 minute. Still no resolution. They are able to detect it on their end and I get 4 solid lights but no connection.
- Columbus and I believe Cleveland were sold to Atlantic Broadband or whatever they were called before very recently rebranding as Breezeline. The changeover was done this week. May hold promise for anyone holding onto the CAX80, but I doubt it's overnight. The new companies will probably use WOW infrastructure for a while yet.
Now I don't know if this has to do with the modem or the whole ordeal that is going on in Ohio.
As of Thursday evening I've noticed I've been getting random disconnections from WOW.
I would notice I would lose connection speed. Then the modem resets.
Of course I checked in with WOW and they have no idea.
