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Forum Discussion
CAX80 won't work at all on WOW Internet; firmware update ruined it
Here's the deal. I just got in the mail today a replacement from Netgear for my CAX80. (Hindsight says I may not have needed it, but here we are.) I am with WOW Internet as my ISP in Columbus, O...
Moocow1980 Supmario89 Basha94 wziemer zanfly Jinguni Pawel-Miga Lucas_Sz ChiFast FizzyOtter
Can you all comment on your current status or updates on this?
Still having problems or has this all been resolved for you?
- I can say that my CAX80 has been up and running with absolutely no issues after switching providers (wow to spectrum).
I went through some alternative Netgear channels and was able to work with an engineer from Jan to May of this year and in May, they were able to work with WOW to determine the issue and roll out the fix after I loaded several engineering firmware to gather additional debug info and provide that data back to them. It was my understanding that this fix was rolled out to all CAX80 devices, but of course I have no way of validating that. That said, I can say that I'm a WOW customer that was transitioned over to Astound and I've had 0 issues with my CAX80 since, but I also run only in modem mode (router mode = no) at this time and have no interest in switching over to Router mode = yes for the foreseeable future, so I don't think I'm a very good case to validate if this is or is not working on Astound.
- I switched ISP from WOW/Astound to Xfinity, got tired of hassling with WOW since they couldn’t identify issue or provide workaround. They had me swap out 3 modems and issue still persisted. No issues occurred with Xfinity.
The issue has been resolved for me and the CAX80 is working but I've been switched to Astound RCN because they acquired WOW customers in this area.
