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Forum Discussion
cax80
Unexplained overnight crash, won't reset or connect to cable, modem can't be found. Is it an old W7 computer update failure causing this?
I get lights that eventually go all solid after an brief re-start, as is evidenced by the display of my NEST Digital Assistant beside it, as well as notification tones on household tablets and phones. It appears that for about 5 seconds I get internet, then zip.
I am unable to access the setup, either thru the app or a desktop, desktop does not connect at all to "routerlogin" and the app information seems inaccurate and sporadic, continuously indicates "cannot connect" or "not found". Various attempts at Factory re-set (while powered, or from powered off) was useless, re-set did nothing, not even re-set the wifi name.
I suspect this year-old "Rental Money saver" is now a "High priced Paper weight", but am hoping I am wrong.
Hi Creekeris01,
We are sorry to hear about your experience with the modem. Please DM the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team