NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

joshuadavis101's avatar
joshuadavis101
Aspirant
Apr 13, 2023
Solved

CAX80

5G not working. Solid light on front of modem. I have unplugged, did a reset, and checked for a firmware update (I am up to date). The 2.4 is working fine
  • FURRYe38's avatar
    FURRYe38
    Apr 13, 2023

    Might try a factory reset with the coax line disconnected. When the LEDs start to turn back ON, unplug the power adapter from the wall out let for 1 minute then plug back in. Complete the setup wizard. Disable Smart Connect then see if any devices will connect to the 5Ghz radio

     

    Might try manually re-loading FW as well. 

     

    If nothing seems to get the 5Ghz radio working, you'll need to reach out to NG support to see what your options are.

joshuadavis101's avatar
joshuadavis101
Aspirant
Apr 13, 2023

FW is V2.1.5.2

 

When I did the reset All the lights went out and then came back one at a time

 

The cable was connected when I did the reset..

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 13, 2023

Might try a factory reset with the coax line disconnected. When the LEDs start to turn back ON, unplug the power adapter from the wall out let for 1 minute then plug back in. Complete the setup wizard. Disable Smart Connect then see if any devices will connect to the 5Ghz radio

 

Might try manually re-loading FW as well. 

 

If nothing seems to get the 5Ghz radio working, you'll need to reach out to NG support to see what your options are.