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Forum Discussion
rushman55
Jul 06, 2024Initiate
cbk752 modem web page says bad cable connection no internet access
My cable diagnostic page on the web interface says cable status: bad. It says to make sure my modem is properly activated, if not call ISP for further troubleshooting. The deal is though, that I h...
- Jul 15, 2024
Thank you for replying. I guess it was just some kind of glitch in the system. I unplugged my main unit, and plugged it back in. The cable diagnostics page now says everything is fine, and all green across the board.
FURRYe38
Jul 06, 2024Guru - Experienced User
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
rushman55
Jul 15, 2024Initiate
Thank you for replying. I guess it was just some kind of glitch in the system. I unplugged my main unit, and plugged it back in. The cable diagnostics page now says everything is fine, and all green across the board.
- FURRYe38Jul 15, 2024Guru - Experienced User
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡