NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CBK752 Router can't locate Satellite.
I have a CBK 752 which includes the Router CBR750 and Satellite RBS750, sold together as a pair. I cannot get them to pair, I have tried ALL the trouble shooting tips. Nothing works. I have turned...
I thought they had but apparently not. On my Orbi homepage it said 0 of 1 Satellites. I didn't realize that meant the satellite wasn't paired. When I originally set up the Orbi I contacted customer support and was told the Satellite was paired.
Obviously not. I tried rebooting also, that didn't help. The Router works just fine, I just need to add the Satellite.
KattyDidd wrote:
I thought they had but apparently not. On my Orbi homepage it said 0 of 1 Satellites. I didn't realize that meant the satellite wasn't paired. When I originally set up the Orbi I contacted customer support and was told the Satellite was paired.
"O of 1 Satellites" means that the satellite was indeed paired to the router, but is currently not connected. (A trivial distinction, perhaps, because it's clearly not working.)
I am concerned about "Firmware was updated yesterday." Is this something you did? or Netgear support did?
My concern is because Download site specific to the CBK752 product (K for "Kit") shows the current firmware to be:
- v4.6.14.4 for the CBR750 router, and
- v4.6.14.3 for the RBS750 satellite
https://www.netgear.com/support/product/cbk752/#download
This is an issue that has come up on the forum in the past. The RBR750 and RBS750 product that a number of packages are built around has updated firmware which appears to be not compatible with some of these packages. i.e. if the satellite in your package was updated to version 7, it may not be able to communicate with the router that remains on v4.6.14.4
What resources do you have to troubleshoot this problem? Specifically, do you have a computer or laptop with an Ethernet adapter?
My router is V4.6.14.4 I updated it by going to the settings, go to router settings (no option for satellite settings) and then hit check for updates. I have a desktop with ethernet port. My satellite is listed in my products but doesn't show when I hit settings.
Does the RBS apperar on the CBRs web page under Basic tab/Attached devices with an IP address at all?
When I hit my Orbi app on my Android , if I hit Support, then the three dots upper right corner I get "See all products" that lists my "Modem Router" and my "System Satellite". I can't find anywhere else to find my Satellite, or FM options.
