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Forum Discussion
quicksoccer
Jan 12, 2025Aspirant
CBR 750 lossing cabel connection with Xfinity
I recently got the CBR750 and set it up and we have been having frequent cable connection issues requiring a reboot (seems to temporarily fix the issue) Sometimes it last a day at times a few hours i...
FURRYe38
Feb 06, 2025Guru - Experienced User
Any progress on this?
What FW is loaded on the CBR?
You have lots of correctables and un-correctables that should be zero's.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
quicksoccer
Feb 10, 2025Aspirant
The firmware on the product is v4.6.14.4
- FURRYe38Feb 10, 2025Guru - Experienced User
Please give feedback to the other questions...
- quicksoccerFeb 11, 2025Aspirant
Replaced cables
ISP checked and found nothing on their end
Reprovisioned the modem multiple times
No splitters or other peripherals on the line
Have restarted the modem multiple times as well, waited for over a min
- FURRYe38Feb 11, 2025Guru - Experienced User
May need a on site ISP tech visit.