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Forum Discussion
CBR750 - Dropping Internet Connection Multiple Times Randomly
Issue:
I bought the Netgear ORBI last year in APRIL 2021, considering it to be the best. It worked like charm for first three months and then suddenly started to drop connections randomly. Now the situation is so bad that it keeps dropping multiple times during day ( some times more then 10 and each time it takes around 5 min to reconnect ), causing issues with work.
Product Details:
Orbi Mesh WiFi 6 System with Built-in DOCSIS 3.1 Cable Modem - AX4200 - (CBK752)
Firmware Version : V4.6.5.8
Model Number : CBR750
App Version : 2.14.0.300
Options Tried:
Reached out to Comcast and they changed all wiring and tested everything, it took almost 6 months of troubleshooting on their end and concluded the issue is with router.
I tried Updating firmware, checking connections, reconfiguring and rebooting. Reached out to NETGEAR Support and all I was asked is to pay another 120$ for 1 year of support or about 220$ to get 2 years. Only then I will be helped to troubleshoot the issue. I was told it is a known issue and they can fix it by logging in to the router and making some changes.
Request Suggestions:
Could any of you please suggest me solution which you can think of, or would you recommend to go with the Comcast xFi Cable and router to avoid all this hassle of troubleshooting with netgear router and modem. As I feel paying 200$ to netgear is almost equal to 1 and half year of service from Comcast. In which case I dont have to worry about anything.
Really appreciate any feedback provided.
Thanks in Advance.
2 Replies
Netgear has set up a community forum specifically for the Orbi With Cable Modem products. Most of the people who watch that forum are more likely to have experience with Orbi with cable modem. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-with-Built-in-Cable-Modem/bd-p/en-home-orbi-cable
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
