NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tweete18's avatar
Tweete18
Aspirant
Feb 26, 2024

CBR750 internet issue after power outage

I had a CBR750 modem/router installed in a new home with Xfinity service and approximately 2 months ago we had a power outage. Long story short, the issue was found to be the router but Netgear would ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 26, 2024

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

Any RBS deployed? If so how many? 
RBS firmware loaded please. 

 

Any front LED indications seen when this happens? 

 

If the CBR is on a UPS, then would not be a CBR issue if the UPS maintained power to the CBR unit. 

 

Tweete18's avatar
Tweete18
Aspirant
Feb 26, 2024
The 3 LEDs from the left to right will go solid but the last one will not lock on the Xfinity signal. I had a tech come and check the signal and everything checked out okay. I am actually using a leased Xfinity modem/router right now. This is the same behavior from both modem/routers that are no longer working. There is one RBS deployed. I am currently out of town but should have the firmware and event log for you once I return.