NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ankitkshah2000's avatar
ankitkshah2000
Aspirant
Dec 27, 2017
Solved

CG3000D keeps rebooting

Hi, My wireless router is NETGEAR CG3000D-RG. It keeps rebooting itself. I am using Spectrum as provider and modem is owned by me. I am using TWC/Spectrum since year at same location and problem onl...
Troubleshooting
  • ankitkshah2000's avatar
    ankitkshah2000
    Jan 03, 2018

    Thanks Darren for reply. I had spectrum technician visting my house and checked all lines. They do not check modem-router as it is owned by me. So after researching over internet and trying different things following solution seems to be working.

     

    1. Bought new A/C adapter for router from best buy (https://www.bestbuy.com/site/insignia-ac-adapter-black/5019131.p?skuId=5019131)

    2. Untouched other settings in modem/router

     

    Last 6 days not a single reboot observed! So I consider problem solved

ankitkshah2000's avatar
ankitkshah2000
Aspirant
Dec 27, 2017

hello, it just rebooted again at 8.50AM PST.

 

Downstream Bonded Channels

Lock Status

Modulation

Channel ID

Symbol rate

Frequency

Power

SNR

DOCSIS/EuroDOCSIS locked

Locked

QAM256

22

5360 Ksym/sec

645000000 Hz

8.7 dBmV

42.5 dB

Docsis

Locked

QAM256

23

5360 Ksym/sec

651000000 Hz

8.6 dBmV

42.4 dB

Docsis

Locked

QAM256

24

5360 Ksym/sec

657000000 Hz

8.4 dBmV

42.3 dB

Docsis

Locked

QAM256

25

5360 Ksym/sec

663000000 Hz

8.3 dBmV

42.2 dB

Docsis

Locked

QAM256

27

5360 Ksym/sec

675000000 Hz

8.7 dBmV

41.9 dB

Docsis

Locked

QAM256

28

5360 Ksym/sec

681000000 Hz

8.9 dBmV

41.9 dB

Docsis

Locked

QAM256

30

5360 Ksym/sec

693000000 Hz

8.2 dBmV

41.7 dB

Docsis

Locked

QAM256

31

5360 Ksym/sec

699000000 Hz

8.2 dBmV

41.6 dB

Docsis

Upstream Bonded Channels

Lock Status

Modulation

Channel ID

Symbol rate

Frequency

Power

Locked

ATDMA

76

5120 Ksym/sec

37000000 Hz

40.3 dBmV

Locked

TDMA

73

2560 Ksym/sec

18500000 Hz

38.8 dBmV

Locked

ATDMA

74

5120 Ksym/sec

23300000 Hz

39.0 dBmV

Locked

ATDMA

75

5120 Ksym/sec

30600000 Hz

40.0 dBmV

Current System Time:Wed Dec 27 16:53:01 2017 

Top of Form

Bottom of Form

 

 

 

 

here is event log,

 

 Wed Dec 27 16:50:51 2017  

 Error (4) 

 Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0; 

 Wed Dec 27 16:50:51 2017  

 Error (4) 

 Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=4c:60:de:02:80:d8;CMTS-MAC=00:01:5c:67:d6:5b;CM-QOS=1.1;CM-VER=3.0;