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Forum Discussion
Fuzzzz
Aug 20, 2015Follower
CG3000DV2 Wifi issues
Had this router for about a year or so and it looks like about a month ago I started having the same annoying issue - internet connectivity problems on mobile wifi devices. Everything wired always wo...
DarrenM
Nov 19, 2015Sr. NETGEAR Moderator
Have you guys tried to tell your mobile devices to forget the network and try again? you may also want to try and change the SSID and the security type on the wireless I have seen this fix strange issues with mobile devices on wifi.
DarrenM
MeredithG
Nov 20, 2015Tutor
My issue isn't with a mobile device but with a laptop being used two floors down from the router. Was working fine until a few weeks ago.
- DarrenMNov 20, 2015Sr. NETGEAR Moderator
MeredithG
Has the signal to the laptop gotten weaker or is it just not connecting? and I would still try what I suggested with the mobile devices with the laptop to see if anything works. also try disabling the password just to test to see if the laptop will connect.
DarrenM
- mjscott99Nov 20, 2015Tutor
Here's an update on the issue I've encountered, and appears to be the same as others are experiencing. I changed the wireless channel, but it hasn't fixed the problem. Every 2-3 weeks the wireless function seems to become paralyzed and all connected devices are unable to access the internet. Rebooting the router has been the only way to get it working again. Nothing from the wireless device end (phone, tablet, laptop; resetting connections, deleting connections, rebooting devices) has worked.
It's been worse a couple of times. The wired connection has also stopped - don't know if the router has crashed at that point or what. A hard reboot fixes the problem, at least temporarily.
I've never had such reliability problems from a router before. Quite disappointing.
- mjscott99Nov 20, 2015Tutor
Is it more likely that this is a hardware or software issue?