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gdash's avatar
gdash
Aspirant
Apr 13, 2016

CG3000Dv2 wrong time, NTP missing in GUI

Hi There,   Recently my CG3000Dv2 router firmware upgraded. Comcast is my ISP. Now I have intermittent issues. While chekcing the modem time shows 1 hour lag behind the network time. The last firmw...
Firmware
Troubleshooting
gdash's avatar
gdash
Aspirant
Apr 14, 2016

So what is the solution for my model? Please help. Dont want to spend money again.

 

Thanks in Advance.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 14, 2016

Hello gdash

 

Are you able to provide some screenshots of your event log page and the cable connection page so I can send this over to our engineers to investigate the issues. and when you talk about intermitten tissues are you talking with the Wifi or with the internet or with both?

  • gdash's avatar
    gdash
    Aspirant
    Apr 15, 2016

    Router event_log.pngRouter cable connection page.png

  • gdash's avatar
    gdash
    Aspirant
    Apr 15, 2016

    Hello Darren,

     

    I have attached the screenshots of the cable connection page & event log page. When I say intermittent issue, that means wireless as well as wired connections are having problem. But most frequent is my wifi. 

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Apr 15, 2016

      Thanks for the screen shots I will send them over to see what we can figure out.

       

      DarrenM

      • gdash's avatar
        gdash
        Aspirant
        Apr 19, 2016

        Hi Darren,

         

        Any update please?

         

        Today I saw the latest error in the event log as below.

         

        Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a4:2b:8c:27:67:f0;CMTS-MAC=00:01:5c:67:68:58;CM-QOS=1.1;CM-VER=3.0;

         

        Please help!

         

        Thanks.