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Forum Discussion
MountainAresUK
Feb 20, 2021Aspirant
changed modems, speed got capped at 100mbps
I haven't been able to find the same issue already present in the community, so here it goes... My ISP changed my old router for a new model, that's when the problems started, my netgear switch h...
- Feb 21, 2021
Well that's a bit disappointing...
I already had figured out it was the switch, should it be anything else I would not come to the NG community, rather would do some further troubleshooting.
So It's either NG warranty or not NGs problem at all? Why would the support site point towards the community as a way to find a solution to the problem?
MountainAresUK
Feb 21, 2021Aspirant
modem/router: cgnv4-fx4 Hitron previous one was a HUB3.0 from virgin media.
switch: gs308
As I already mentioned on my post, yes cables have been tested and are in perfect condition, so much that if I remove the Netgear switch from the equation I have no problem.
Problem has already been narrowed down to the switch (nothing else), I just need to know if there is a fix or I need netgear to replace it as per my warranty.
FURRYe38
Feb 21, 2021Guru - Experienced User
IF you feel it's the switch then you'll need to contact NG support. There is nothing else that we can do for you here in the forums.
Be sure to visit and post about this over in the Switch forum as well:
https://community.netgear.com/t5/Unmanaged-Switches-Forum/bd-p/business-unmanaged-switches
Good Luck
- MountainAresUKFeb 21, 2021Aspirant
Well that's a bit disappointing...
I already had figured out it was the switch, should it be anything else I would not come to the NG community, rather would do some further troubleshooting.
So It's either NG warranty or not NGs problem at all? Why would the support site point towards the community as a way to find a solution to the problem?
- FURRYe38Feb 21, 2021Guru - Experienced User
Its something NG likes to provide and point users too for for help and informaiton. Sometimes troubles can be fixed with help and information in the forums. For HW problems, you need to contact NG support directly and star an RMA process with them.
Good Luck.