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alanell's avatar
alanell
Follower
Jul 26, 2016
Solved

Changing Broadband Provider - do I need to reset NetGear ?

I have changed broadband provider today on my home network (Fibre-optic) service.   The new provider believes the service is working fine but I have no connection.

 

I had thought it may work automatically but am now wondering if I need to go back through the NetGear SetUp Wizard ?    If the Broadband provider has changed does that mean that there is a new IP address that the NetGear needs to hook up with ?

  • Hello alanell

     

    You may want to factory reset so you will not have any old settings saved from the last ISP will stop strange issues from happening.

     

     

    DarrenM

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello alanell

     

    You may want to factory reset so you will not have any old settings saved from the last ISP will stop strange issues from happening.

     

     

    DarrenM