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Forum Discussion
CM 1150V - Phone not working
Bought the CM1150V for Comcast internet service/phone and the phone is not working. Was fine using Comcast's rented modem. Have internet service, but the phone using same wiring isn't working. Not a...
It must be a comcast thing that the phone has issues with this modem. Prehaps this model is to new and there people are not all properly trained on how to set it up? I have the complete opposite issue, i subscribe to one line with comcast and when i go into the setting of the modem it says both lines are active. Both status lights remain solid after boot up and when your pick up the phone both lights blink. Also if i have phones hooked up to tel1 and tel2 and get a call, both lines ring. Looking in the user manual it states if there is only one line the the second light should be off. I have called comcast four times on this issue and all four times they assured me everything is correct and working on there end.
So if you only have 1 phone connected to Tel1, can you call out or receive any calls on Tel1?
You may need to contact NG support about this.
Correct I can connect a phone to tel1 and receive and make calls. I can also connect a phone to tel 2 and make and receive calls. I have called my cell phone with both tel 1 and 2 and the same number come up on the caller ID. I have contacted NG support and they tell me it's a provisioning error on Xfinity's end, Xfinity tells me everything is good on there end.
