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Forum Discussion

orangesmoke20's avatar
orangesmoke20
Aspirant
Mar 01, 2017

cm 400 amber upload / download lights

my upstream and downstream lights just turned orange.. i called netgear they said it was my isp, i called my isp and they said its netgears problem
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Mar 03, 2017

Hello orangesmoke20

 

When those lights go orange it means only 1 up and down stream channels are being locked so it is some type of issue with the internet connection with the ISP you will have to contact them and ask for higher internet support.

 

DarrenM

  • Jody's avatar
    Jody
    Apprentice
    Mar 09, 2017

    What about only the up light goes amber......Charter is no help...I have asked for supervisor and they say netgear.....Netgear say Charter...Let's all throw Sh6T and see who gets dirtier while a customes suffers throught losuy service.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Mar 13, 2017

      Hello jody 

       

      It means only 1 upstream channel is being locked onto so this is a issue with the ISP you will have to contact them.

       

      DarrenM

      • Jody's avatar
        Jody
        Apprentice
        Mar 13, 2017

        I have, but they keep pointing fingers at Netgear...What exactly do I tell them to get through to them.........

         

        Thanks for your reply.

         

  • orangesmoke20's avatar
    orangesmoke20
    Aspirant
    Apr 26, 2017

    after some back and forth i finally got my isp to send out a tech and everything came up perfect on their meter.. they suggest my router has either failed or some kind of compatibility with the firmware... i seem to have the latest issued firmware.. do i just buy a new modem? not sure what else to do