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Solved
CM 500 Cannot log in
I have above modem. I am using Chrome as a browser. I have followed all instructions on how to log into the modem including resetting the hardware. I am using the correct http://192.168.100.1 to log ...
You can't manually update FW on cable modems. This is done from the ISP side. Cable ISP handle all FW updates.
Try a factory reset with the CM modem disconnected from the ISP coax cable. Can you log in then?
Does your ISP own this modem or is this modem a bought modem?
I own the modem. tried the reset. didnt correct issue. i just read about perhaps some active x is blocking it. not the case. i am totally stumped. Do i need to have the coax from the cable company fastened on to the modem? Info on the web says to do that on initial set up but i am merely trying to update firmware.