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Forum Discussion
CM 500 Modem connection drops
Several times a week I have to reboot my Netgear CM 500 modem to re-establish my download and upload speeds. Download speed drops to less than 1Mbps when I am rated for 30Mbps. Often I havce to reb...
Yes, I am getting very frequent T3 timeouts. No T4 timeouts. The T3 timeouts occur as often as every 3 minutes but usually every 6-18 minutes.
John
Yea something is wrong with the connection from comcast it could be out in your neighborhood or even wiring in your home you will have to get comcast to send a tech out to investigate the lines.
DarrenM
- This has been going on for at least 6 or 7 months. The comast tech came out. He refused to look at the modem logs. I showed him the results of line testing and smoke pings on dslreports.com that documented the repeated loss of packets and extremely high ping times (400+ msec). “It’s not a problem with Comcast. Everything checks out fine. It is your problem”. This despite the fact that I’ve switched out my modem and my router with the same results.