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CM1000 - Optimum/Altice blames speed issues on modem, won't update firmware
Paying for 400 Mbps from Optimum/Altice. (It is literally our only option for ISPs at our building - I have spent three years trying to get Fios on our block or roof access for a MESH dish. Only opti...
Well, I caved and rented the official Optimum router. This - of course - didn't fix the issue, since Optimum's line was bad, but it at least convinced them to finally replace the line to our building. As it turns out, nobody in the building had internet for close to a week, and nobody at Optimum pieced that together, since we were all calling separately to an overseas call center....
All's well that ends well? I'm honestly just super relieved to be able to work properly again.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
There a different ISP service you can use?
Unfortuneately some ISPs don't upate users owned modems. Seems like Optimum is one of them.
You maybe best in renting there modem, ask for a modem only unit, then connect a external router which you can control FW updates on.
Well, I caved and rented the official Optimum router. This - of course - didn't fix the issue, since Optimum's line was bad, but it at least convinced them to finally replace the line to our building. As it turns out, nobody in the building had internet for close to a week, and nobody at Optimum pieced that together, since we were all calling separately to an overseas call center....
All's well that ends well? I'm honestly just super relieved to be able to work properly again.
Sometimes ISPs gotta be shown it's there problem and not the modems.
Glad it worked out.Please mark your thread and solved so others will now.
Enjoy. :smileywink:
Will do. Wish I had better advice for people finding this thread than "your local ISP monopoly couldn't find it's own rear with both hands and a map," but, well....
sigh.
Now I have this rental modem I have to return. And a lot of catching up after a week of wfh with no internet....