NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM1000 & XR500 Latency Variation and Ping Spikes
Hello! I have just moved back from Germany to New Mexico and I have just purchased the xfinity 150 down/5 up plan. The main game I have been playing for close to a year is Battlefield V and whi...
I finally fixed it.
I returned the CM1000 (DOCSIS 3.1) for the ARRIS SB8200 ( DOCSIS 3.1) and I still had the issue.
After a little bit more digging I have been finding the newer DOCSIS 3.1 modems have their own QOS rules and can interfere with gaming routers such as my nighthawk XR500. It's a shame arris and netgear can't provide a way to disable the QOS rules on the modem''s interface.
I disabled the QOS rules completely on the DUMAOS dashboard and just like that my ping spikes were GONE!
I would love to have my qos set up again but hopefully netgear can provide some sort of firmware update to fix this issue because spending $170 on a modem and $250 on a router is rididcioulus and I am not able to use the QOS on the XR500 now until this gets sorted out. The dumaos was the reason for purchase but at least the spikes are gone.
I finally fixed it.
I returned the CM1000 (DOCSIS 3.1) for the ARRIS SB8200 ( DOCSIS 3.1) and I still had the issue.
After a little bit more digging I have been finding the newer DOCSIS 3.1 modems have their own QOS rules and can interfere with gaming routers such as my nighthawk XR500. It's a shame arris and netgear can't provide a way to disable the QOS rules on the modem''s interface.
I disabled the QOS rules completely on the DUMAOS dashboard and just like that my ping spikes were GONE!
I would love to have my qos set up again but hopefully netgear can provide some sort of firmware update to fix this issue because spending $170 on a modem and $250 on a router is rididcioulus and I am not able to use the QOS on the XR500 now until this gets sorted out. The dumaos was the reason for purchase but at least the spikes are gone.
