NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM1000 and Xfinity woes
Greetings, I have been having intermittent recurring issues with what I think is my CM1000 losing connection to Comcast's hardware. I troubleshooted and RMA'ed parts of my home network to see if...
Ensure there are no coax cable line splitters in between the modem and ISP service box.
Ensure you using good quality RG6 coax cable between the modem and ISP service box.
Contact the ISP and have them check the signal line and quality up to the modem and check there logs for any disconnections on your line.
Ensure there are no coax cable line splitters in between the modem and ISP service box.
Ensure you using good quality RG6 coax cable between the modem and ISP service box.
Contact the ISP and have them check the signal line and quality up to the modem and check there logs for any disconnections on your line.
Thanks for the help FURRYe38,
There are no line splitters and the coax cable was pulled by the ISP. Comcast is sending a technician to check their side. I'll follow-up on this after they do their part.
:smileywink:
Greetings,
I contacted my ISP during one of the outages and they were not able to reach the cable modem at the time. They sent out a crew which replaced the cable pull from the street to my house (8/26 timeframe). Since then, the daily outages are no longer occurring. There is an occasional blip that shows up as can be seen in the attached image post 8/26.
Thanks for the help