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Forum Discussion
HankEdwin
Aug 21, 2019Aspirant
CM1000 and Xfinity woes
Greetings, I have been having intermittent recurring issues with what I think is my CM1000 losing connection to Comcast's hardware. I troubleshooted and RMA'ed parts of my home network to see if...
- Aug 21, 2019
Ensure there are no coax cable line splitters in between the modem and ISP service box.
Ensure you using good quality RG6 coax cable between the modem and ISP service box.
Contact the ISP and have them check the signal line and quality up to the modem and check there logs for any disconnections on your line.
FURRYe38
Aug 21, 2019Guru - Experienced User
Ensure there are no coax cable line splitters in between the modem and ISP service box.
Ensure you using good quality RG6 coax cable between the modem and ISP service box.
Contact the ISP and have them check the signal line and quality up to the modem and check there logs for any disconnections on your line.