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Forum Discussion

personpitch85's avatar
personpitch85
Aspirant
Apr 28, 2019

CM1000 and Xfinity

Just upgraded from 200mbps to 1000mbps and my speeds have stayed the same besides my upload has went up. Well, my download has short seconds where it hits 500, but usually i hover around 200. Is this...
personpitch85's avatar
personpitch85
Aspirant
Apr 29, 2019
Appreciate the info. I have already tried this, but the issues persist. I've tested my cables and the coaxial and they all look good. Sometimes I get 900 mbps, but it's fleeting and I hover around 250-400 for the most part.
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 29, 2019

I would contact the ISP and have them check the line up to the modem. IF all is good, possible that CM maybe faulty...

  • personpitch85's avatar
    personpitch85
    Aspirant
    Apr 29, 2019
    That's exactly what I've got setup. I really hope it's on their end bc I don't want to use their modem and I also don't want it tk be I wasted money on this modem.

    Speaking of, does netgear have a decent warranty for these? Maybe just swap for a new one or send it in for repairs?

    Thanks for all your help!