My CM1000 modem keeps disconnecting from the internet. Im still not fully sure how to read the error logs and understand the channels so any guidance and explanation into what im experiencing would be helpful.
Firmware Version
V6.01.07
Error Log:
| 2020-07-19, 23:21:11 | Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=84:8a:8d:33:60:eb;CM-QOS=1.1;CM-VER=3.1; |
| 2020-07-19, 23:21:06 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=84:8a:8d:33:60:eb;CM-QOS=1.1;CM-VER=3.1; |
| 2020-07-19, 23:21:06 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=84:8a:8d:33:60:eb;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=84:8a:8d:33:60:eb;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 2020-07-19, 22:31:39 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:59:c0:f5:6a:f0;CMTS-MAC=84:8a:8d:33:60:eb;CM-QOS=1.1;CM-VER=3.1; |
| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR / MER | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | | 1 | Locked | QAM256 | 45 | 429000000 Hz | 6.0 dBmV | 40.9 dB | 18648412 | 0 | 0 | | 2 | Locked | QAM256 | 1 | 783000000 Hz | 2.9 dBmV | 39.6 dB | 17761136 | 0 | 0 | | 3 | Locked | QAM256 | 2 | 789000000 Hz | 2.8 dBmV | 39.7 dB | 17764510 | 0 | 0 | | 4 | Locked | QAM256 | 3 | 795000000 Hz | 2.4 dBmV | 39.4 dB | 17768088 | 0 | 0 | | 5 | Locked | QAM256 | 4 | 801000000 Hz | 2.3 dBmV | 39.2 dB | 17771885 | 0 | 0 | | 6 | Locked | QAM256 | 5 | 807000000 Hz | 1.9 dBmV | 39.3 dB | 17775592 | 0 | 0 | | 7 | Locked | QAM256 | 6 | 813000000 Hz | 1.5 dBmV | 39.1 dB | 17779267 | 0 | 0 | | 8 | Locked | QAM256 | 7 | 819000000 Hz | 1.4 dBmV | 39.1 dB | 17782309 | 0 | 0 | | 9 | Locked | QAM256 | 8 | 825000000 Hz | 1.2 dBmV | 39.0 dB | 17786782 | 0 | 0 | | 10 | Locked | QAM256 | 9 | 831000000 Hz | 1.3 dBmV | 39.1 dB | 17790481 | 0 | 0 | | 11 | Locked | QAM256 | 10 | 837000000 Hz | 1.4 dBmV | 39.1 dB | 17794106 | 0 | 0 | | 12 | Locked | QAM256 | 11 | 843000000 Hz | 1.4 dBmV | 39.1 dB | 17797720 | 0 | 0 | | 13 | Locked | QAM256 | 12 | 849000000 Hz | 1.4 dBmV | 39.2 dB | 17801329 | 0 | 0 | | 14 | Locked | QAM256 | 13 | 855000000 Hz | 1.4 dBmV | 39.1 dB | 17805587 | 0 | 0 | | 15 | Locked | QAM256 | 14 | 861000000 Hz | 1.4 dBmV | 39.2 dB | 17809220 | 0 | 0 | | 16 | Locked | QAM256 | 15 | 867000000 Hz | 1.7 dBmV | 39.3 dB | 17812164 | 0 | 0 | | 17 | Locked | QAM256 | 16 | 873000000 Hz | 2.0 dBmV | 39.4 dB | 17816358 | 0 | 0 | | 18 | Locked | QAM256 | 33 | 357000000 Hz | 6.6 dBmV | 40.7 dB | 17820121 | 0 | 0 | | 19 | Locked | QAM256 | 34 | 363000000 Hz | 6.6 dBmV | 41.0 dB | 17823993 | 0 | 0 | | 20 | Locked | QAM256 | 35 | 369000000 Hz | 6.4 dBmV | 41.0 dB | 17827407 | 0 | 0 | | 21 | Locked | QAM256 | 36 | 375000000 Hz | 6.3 dBmV | 41.1 dB | 17831196 | 0 | 0 | | 22 | Locked | QAM256 | 37 | 381000000 Hz | 6.3 dBmV | 41.1 dB | 17835051 | 0 | 0 | | 23 | Locked | QAM256 | 38 | 387000000 Hz | 6.4 dBmV | 41.2 dB | 17838793 | 0 | 0 | | 24 | Locked | QAM256 | 39 | 393000000 Hz | 6.4 dBmV | 41.2 dB | 17842950 | 0 | 0 | | 25 | Locked | QAM256 | 40 | 399000000 Hz | 6.4 dBmV | 41.1 dB | 17847054 | 0 | 0 | | 26 | Locked | QAM256 | 41 | 405000000 Hz | 6.4 dBmV | 41.1 dB | 17850881 | 0 | 0 | | 27 | Locked | QAM256 | 42 | 411000000 Hz | 6.4 dBmV | 41.0 dB | 17854591 | 0 | 0 | | 28 | Locked | QAM256 | 43 | 417000000 Hz | 6.2 dBmV | 41.0 dB | 17858480 | 0 | 0 | | 29 | Locked | QAM256 | 44 | 423000000 Hz | 6.2 dBmV | 40.9 dB | 17860519 | 0 | 0 | | 30 | Locked | QAM256 | 46 | 435000000 Hz | 6.1 dBmV | 40.8 dB | 17864563 | 0 | 0 | | 31 | Locked | QAM256 | 47 | 441000000 Hz | 5.9 dBmV | 40.8 dB | 17867044 | 0 | 0 | | 32 | Locked | QAM256 | 48 | 447000000 Hz | 6.0 dBmV | 40.8 dB | 17866528 | 0 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | | 1 | Locked | ATDMA | 1 | 16900000 Hz | 36.5 dBmV | | 2 | Locked | ATDMA | 2 | 23500000 Hz | 36.0 dBmV | | 3 | Locked | ATDMA | 3 | 29900000 Hz | 36.8 dBmV | | 4 | Locked | ATDMA | 4 | 36300000 Hz | 35.5 dBmV | | 5 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | | 6 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | | 7 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | | 8 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
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