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Forum Discussion
SlimIAm87
Jul 04, 2022Aspirant
CM1000 constantly rebooting itself
I just got this modem and it is having issues. I attached the event log. Can anyone please help me und the event log? Is the modem broken or is it Cox?
plemans
Jul 04, 2022Guru - Experienced User
Got a copy of the cable connections page?
Right now the logs are indicating a line issue with your power going out of spec a lot.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
SlimIAm87
Jul 04, 2022Aspirant
Thank you. Cox is coming tomorrow.