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Forum Discussion
CM1000 is it the Modem or provider
I have been having a problem for the last week or so that it loses internet connection even though all the modem lights show everything is good. It happens every 2-3 hours and if I power cycle the mo...
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page. Text from the web page is only needed.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?