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Forum Discussion
CM1000 losing Cox cable
Hello,
I am in Rhode Island and have Cox Cable, 150g plan. I dropped TV and phone last October, returned all equipment. Moved # to google voice, got an outdoor antenna.
Purchased at Best Buy and installed:
Netgear Cable modem CM1000NAS and Netgear WIFI router R7000-100NAS
On the way home I stopped at local COX office with modeand had them provision it to my account ahead of install.
Once everything was working I iconnected OBI for Google Voice to the house phones and existing Vera for simple automation.
Not there very often, ( especially last year ) have had to reboot system every few months. A few weeks ago noticed something not right around noon so rebooted. Same thing next day. Back this week and now internet is disconnecting daily around 11:30 AM. Third LED on Cable modem was off.
First I rebooted WIFI to isolate that just to be sure. No luck. Rebooted cable and wifi in order, allowing full reboot before continuing. Had to call COX and they rebooted modem and it came back on. I asked several times and all they would do is reboot or offer to sell tech support at $75 hr. I have screenshots of error logs, however I live 100 miles away so its not always easy to be there to see what LED lights are on. I am wondering if there's someone upstream that's doing something in the morning ( residential area a few blocks from retail / restaurants ). Monitoring remotely today, I couldn't connect to an item around noon, but its all connected now .
Thank you in advance !
4 Replies
those errors tend to be line errors.
do you have a screen snip of the cable connections page from the modem?
Hello
I have attached screenshots via the "attach" in the header and they look like triangles to me. I aatached afilr and don't see it. What am I not doing ?
