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CM1000 Modem Blinking Downstream Light
I recently bought this modem to try and help solve some connection issues I was having. My problems have compounded and my main problem is an excessive amount of packet loss ranging from 10-30%. Comca...
Tjpereny wrote:
I recently bought this modem to try and help solve some connection issues I was having. My problems have compounded and my main problem is an excessive amount of packet loss ranging from 10-30%. Comcast came by and found some useless splitters that were installed and removed them. The problem hasn’t been solved though, still just has bad. Does anybody here have any suggestions? I attached the event log and cable connections from the modem. I would appreciate any help!
Nothing in your event log that is out of line.
Your power levels are definitely low with respect to Netgear requirements. The requirements run from 7 dBmV to -7 dBmV. Some of your channels are as low as -17.1 dBmV. That is a problem the ISP has to resolve. Could be too many splitters in the line or problems at the tap where your drop connects to the main line.
Background here: https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?cid=wmt_netgear_organic