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Forum Discussion
cheesesteaks
Aug 28, 2017Aspirant
CM1000 modem comcast gigabit - slow speed
Got comcast gigabit service. comcast replaced outside and inside lines and tested the signal strength which they told me was good - in fact in the sweet spot. I haven't been able to get more than 3...
citsur86
Jun 05, 2018Aspirant
I've been going through the same thing. I had comast tell me that i needed a tech to come out. Tech came out, tested lines, couldn't find a problem. He did nothing and left with my internet still at 200Mbps even though I've been paying for Gigabit. He called a field lineman out to check the line coming to the property. That guy came same day and ran tests. Told me all is good, no noise in line - nothing he could do. He suggested I called to make sure provisioning was correct. I'd done this already but now that I'd had 2 techs come tell me the hardware was fine, I made the call. I got to Tech 2 support (wirelesss gateway team) and was told they could see massive packet loss and the gentleman didn't understand how the techs didn't see the noise. So he scheduled another tech for the following morning. New tech comes and tells me the guys on the phone don't know what they're talking about and all his tests were fine. Told me they just say packet loss to make customers feel good and really they can't tell that from the phone, nor noise in the lines. He did, however replace all the coax cabling and schedule a team to run a new underground line from the street to the house, setting up a temporary above ground run for now with flags marking the wire. Guess what! Still get max of 200Mbps. If I play games on my PC and stream to Twitch, internet slows to a crawl. Under 1Mbps down and up. It's repeatable and consistently awful. I bought a gigabit ethernet switch but it wont power my Eero pro router and computer via direct connection. Something about needing multiple public IP addresses. Don't think it would work anyways since direct Cat6 connection from the CM1000 to my PC does the same thing. 200Mbps. I get about 700Mpbs for 5 minutes after i restart, sometimes, but it quickly falls to 200Mbps and hangs there. As soon as I turn a game a twitch stream on, im in unusable territory. Do I just throw in the white flag and get a Xfinity gateway?
TurretGaming
Jun 05, 2018Aspirant
I've had 6 tech visits and they did the same thing. But I've found a solution for at least my issue. I bought a new nic. It's a 5gb nic and was like 50$ on Amazon. And now I get 500-800 regularly. But your case may be different. They tried there modem too and that didn't work for me either. But the new nic worked and as a bonus it's future proof. But I'm not sure it's the same for you. Post you modems channels and reading and if it's within 2 decibels of mine then it might be worth a try. But other than that idk.
- citsur86Jun 05, 2018Aspirant
Can you link the amazon NIC here? I'd like to look. I don't know what it is. When I get home i will post my levels - at work currently. For $50 i would be willing to give it a shot. Did you ever have problems with the speed dropping to unusable speeds when streaming video or doing some bandwidth intensive activity? Other than that i could live with the non-gig speeds, but i make money streaming games and its cutting into a (fine, very small) income stream of mine.
- TurretGamingJun 05, 2018AspirantAquantia AQtion 5G Pro NIC, 4-speed Ethernet Network Adapter with PCIe 3.0 and RJ-45 (AQN-108) https://www.amazon.com/dp/B07BZ28BCW/ref=cm_sw_r_cp_apa_i_EHUfBb2Z5ZGQJ
Note it's price has gone up. Must have been a sale. Also I have yet to have any issues with it. And I know cause my Twitter bot has not been sending tweets when my average speed across 5 nearest servers is less than 700mbps. But again it might be the perfect fix for you and you may need to continue working with them. If you need a Twitter bot to keep them in line that always helps haha.- citsur86Jun 05, 2018Aspirant
Unfortunately I am using a Surface Book 2 (laptop). I wonder if something like this might help. The laptop is plugged into a Surface Dock with 10/100/1000 Ethernet. I guess it's possible that the surface dock's Ethernet is the problem...For $15 might be worth a shot.