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Forum Discussion
ABusOfNuns
Sep 08, 2018Aspirant
CM1000 multiple unlocked channels, millions of uncorrectable errors after 2 hours
Hello all, I have a CM1000 with Comcast's gigabit tier service. This is the second new CM1000 I've tried and I am still experiencing these issues, so I don't think the modem is at fau...
- Sep 09, 2018
you have an issue with your line. It may be your home wiring or even signal coming in from street.
Do you have any other outlet to connect and check?
vkdelta
Sep 09, 2018NETGEAR Employee Retired
you have an issue with your line. It may be your home wiring or even signal coming in from street.
Do you have any other outlet to connect and check?
- ABusOfNunsSep 09, 2018AspirantThere are other outlets in the house that used to be connected to the main line via splitter, but when we ordered the service, a tech came, removed the splitter, and made a direct connection from the outside line to the outlet the modem was connected to.
I called Comcast and a tech is coming tomorrow, will update on what happens. - ABusOfNunsSep 09, 2018Aspirant
Tech came and opened the wall plate the coax was coming out of. The wiring in there was almost non-existent, and completely frayed. He fixed it, and now there are practically 0 uncorrectable codewords after an hour!
- vkdeltaSep 09, 2018NETGEAR Employee Retired
wow! thank you. Mission accomplished.
There is tiny uncorrectables but not too bad.