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Forum Discussion

qz's avatar
qz
Aspirant
Jun 25, 2017
Solved

CM1000 needs regular rebooting; upgrade RCN to v2.01.15?

My CM1000 with firmware v2.01.14 randomly stops working about every other day.  Symptoms: Unable to ping my ISP Upstream LED:  blinking Downstream LED:  off Internet LED:  off If I turn it off...
CM1000
Firmware
Troubleshooting
  • vkdelta's avatar
    vkdelta
    Jul 05, 2017

    hi QZ,

     

    I checked again in our internal systems. 

     

    NTGR has released 2.01.15 to RCN back in Feb 2017 but it is RCN who has not pushed the FW. We have seen internally that RCN engineer Scott M has download the FW twice (once in March and then again April). It is surprising they are not pushing the FW to the customers.

    NTGR has also released 2.01.16 to RCN back in June 2016 but it is RCN who has not pushed the FW.

     

    unfortunately, due to nature of the DOCSIS devices, these FWs cannot be upgraded by the end user. We wished FCC would mandate these ISPs to upgrade the devices or ask to open up the devices, But I dont see that happening. 

     

    Also, I am not aware of any certification programs for retail modems in RCN. 

     

    We wish you best of luck dealing with RCN and I understand you may not have a choice unfortunately.

     

    yes, if you take the modem to your friends house and just plug in the modem, it will AUTOMATICALLY download new FW. Not even needed to register the device with Comcast. New version will stick unless RCN is pushing old FW as downgrade which I dont believe so.

     

     

     

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jun 27, 2017

Hello qz

 

You are getting T4 timeouts which typically indicates a connection issue. Have you had the ISP tech out to test the lines?

 

DarrenM

qz's avatar
qz
Aspirant
Jun 28, 2017
Have you had the ISP tech out to test the lines?

No, because I'm fairly certain RCN will conclude that the problem isn't their fault and will charge me for sending a technician.

 

To me this appears to be a Netgear problem:

  1. Service always comes right back when I power cycle the cable modem.
  2. Once my Internet connection dies it stays dead until I power cycle the CM1000 (no matter how long I wait).
  3. I've had this service for 3+ years and had no problems until I started using the CM1000 a month ago.
  4. The problems started the very day I started using the CM1000.
  5. T4 timeouts are also a symptom of the v2.01.14 bug.

Even if this is a connection issue, shouldn't the firmware be updated to v2.01.15 anyway to address the known issues with v2.01.14?