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CM1000 needs regular rebooting; upgrade RCN to v2.01.15?
My CM1000 with firmware v2.01.14 randomly stops working about every other day. Symptoms: Unable to ping my ISP Upstream LED: blinking Downstream LED: off Internet LED: off If I turn it off...
hi QZ,
I checked again in our internal systems.
NTGR has released 2.01.15 to RCN back in Feb 2017 but it is RCN who has not pushed the FW. We have seen internally that RCN engineer Scott M has download the FW twice (once in March and then again April). It is surprising they are not pushing the FW to the customers.
NTGR has also released 2.01.16 to RCN back in June 2016 but it is RCN who has not pushed the FW.
unfortunately, due to nature of the DOCSIS devices, these FWs cannot be upgraded by the end user. We wished FCC would mandate these ISPs to upgrade the devices or ask to open up the devices, But I dont see that happening.
Also, I am not aware of any certification programs for retail modems in RCN.
We wish you best of luck dealing with RCN and I understand you may not have a choice unfortunately.
yes, if you take the modem to your friends house and just plug in the modem, it will AUTOMATICALLY download new FW. Not even needed to register the device with Comcast. New version will stick unless RCN is pushing old FW as downgrade which I dont believe so.
Just as a tip netgear support... I'm watching this thread and any issues with the cm1000 since Comcast is about to push gigabit internet in my area soon...so unless I see decent support on this I'll go with the arris modem instead. Additionally you blaming the isp when he reboots his device and the problem disappears means it's the device, not the isp...sam happens with my c6300. I have to reboot it when my speed lags and as soon as I do the problem disappears.
Update for you qz, I posted the logs for my device, and the same person that responded to you here gave the same reply.....I work for comcast and as such had a tech come out free of charge. inspected the lines and no line issues. Same with yours when I reset it problems disappear. Im betting that its a firmware update that mine needs as well. I dont think netgear will be a device I will purchase for the new gigabit speed were about to get. Time to migrate to Arris.