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Forum Discussion
CM1000 No Internet
Hello, over the past few weeks there have been multiple Xfinity internet outages and currently there is no outage but Xfinity is stating the problem is with my modem. I’m extremely suspicious due to t...
This is the only way I can get it to paste since it’s from my phone.
2022-04-11, 17:10:20 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 17:10:16 Warning (5) MDD message timeout;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 17:09:59 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 16:23:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 16:23:17 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 17:10:20 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 17:10:16 Warning (5) MDD message timeout;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 17:09:59 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 16:23:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
2022-04-11, 16:23:17 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:01:5c:b2:1a:61;CM-QOS=1.1;CM-VER=3.1;
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:dd:d0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Need the cable connection status page as well.
You have criticals on the events page. Something your ISP needs to look into.