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Forum Discussion
CM1000 Not Getting Proper Speed - Xfinity Blaming my Modem
Summary: Internet connection and speed is significantly less than the speed I am paying for with Xfinity... Comcast is claiming that the issue with with my modem rather than anything on their end. ...
The first step is to isolate the problem.
Take the router out of consideration when testing.
so go direct: modem------->pc/laptop
Also, make sure you're not testing via app or wireless. They won't max out a connection and many things influence wireless (even worse in an apartment)
Try testing at dslreports.com
What speed to you get directly connected to the modem and testing at dslreports.com?
What speed do you pay for?
Also, log into the modem and click on the cable connection. Then take a screen snip of the cable connection page. get all the info off this. And get a screen snip of your logs.
once we get full speed to the modem, then we move on to possible router issues. :)