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Forum Discussion

Ark1284's avatar
Ark1284
Tutor
Jun 20, 2018

CM1000 problem

Hello everyone,   I recently purchased a Netgear CM1000 cable modem to pair with my Comcast Xfinity gigabit internet service.  However, I am having trouble with the modem.  Here's what the LED's ...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jun 21, 2018

Did you make sure to contact Comcast and have them add the mac address of the modem to your account?

 

DarrenM 

Ark1284's avatar
Ark1284
Tutor
Jun 21, 2018

Hi Darren,

 

We did do that, yes.  There was a tech present here because they forced me to make an appointment with him since I was upgrading to gigabit.

 

Thanks for your response!