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Forum Discussion
CM1000 RCN won’t Connect
I have a CM 1000 modem I just bought from bestbuy. When I try to connect it to RCN they keep saying they are showing a MAC error, but the max they are using is identical to what my unit displays. Weir...
It wasn’t an open box return, as for if there is Comcast and RCN I suppose so, it’s a fairly large complex so I would assume some people have Comcast, but it was showing that after the RCN tech came to do the install. They are showing something like invalid MAC address or it’s not registered on there system.
comcast does an automatic validation. Something seems a bit off if its taking you to a comcast activation page but RCN can see the device on their network. I'd try a 2nd person at RCN to try to activate it.