NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bcassell's avatar
bcassell
Aspirant
Jan 26, 2017
Solved

CM1000 requiring rebooting several times a day (Comcast)

I recently purchased a Netgear CM1000 for use on Comcast and several times a day the internet just stops working despite all lights still showing green.  When this happens I can't even log into the w...
CM1000
Troubleshooting
  • jimradzicki's avatar
    jimradzicki
    Oct 17, 2017

    Interesting, the overall problem was solved for me and several neighbors.  Cox replaced a mini-amplifier in the box at the street. However, I found the item that had the largest impact to overall network stability was unplugging our Ac1200's extenders. interestingly, we each had one on our individual networks and removing them resolved the overall issues.

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Feb 04, 2017

Hi,

 

NTGR observed this issue with specific users and working on FW fix and is currently under validation. 

 

we should have an update for you by 2/7. Hit us back and we will let you.