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Forum Discussion

bcassell's avatar
bcassell
Aspirant
Jan 26, 2017
Solved

CM1000 requiring rebooting several times a day (Comcast)

I recently purchased a Netgear CM1000 for use on Comcast and several times a day the internet just stops working despite all lights still showing green.  When this happens I can't even log into the w...
CM1000
Troubleshooting
  • jimradzicki's avatar
    jimradzicki
    Oct 17, 2017

    Interesting, the overall problem was solved for me and several neighbors.  Cox replaced a mini-amplifier in the box at the street. However, I found the item that had the largest impact to overall network stability was unplugging our Ac1200's extenders. interestingly, we each had one on our individual networks and removing them resolved the overall issues.

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Feb 11, 2017

Comcast should happen early next week. 

COX will directly go to .15 as well. (no need to go .14). no ETA but should happen soon.

Hydro130's avatar
Hydro130
Luminary
Feb 13, 2017

Dropouts from CM1000 are now increasing to several times a day for me - this is now well past being an annoyance...

 

Oh mighty Netgear and Comcast gods - please release v .15 firmware asap!!!

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Feb 13, 2017

    One last step to go...almost getting there. I can understand your situation..

    Just waiting for ISP to deploy new config files.

     

    • Hydro130's avatar
      Hydro130
      Luminary
      Feb 13, 2017

      Thank you for the updates - it's appreciated!!

      vkdelta wrote:

      One last step to go...almost getting there. I can understand your situation..

      Just waiting for ISP to deploy new config files.

       

    • thehinac's avatar
      thehinac
      Guide
      Feb 14, 2017

      What about people that bought and own their router. Where's the firmware for us to download? Why would we have to wait? Why not just publish the firmware on the support site? It's a modem not a cellphone....? Right?

      • Hydro130's avatar
        Hydro130
        Luminary
        Feb 14, 2017
        thehinac wrote:

        What about people that bought and own their router. Where's the firmware for us to download? Why would we have to wait? Why not just publish the firmware on the support site? It's a modem not a cellphone....? Right?

        Everyone here bought and owns their CM1000, but the firmware updates for modems always must come from your ISP (Comcast, TWC, Cox, etc) - modem updates from Netgear or any other modem manudacturer are not files that you can download and apply yourself, unlike your router, comoputer, or cell phone.  

         

        I'm over simplifying it here, but the update files are built by coordinating with boith the ISP tech folks and the modem manufacturer, since different ISPs each have slightly different infrastructure-specific firmware needs even when the same modem model is involved.  

         

        When ready, the firmware update will get pushed out by the ISP, and whenever it becomes available, we'll just reboot the modem to get it installed.