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CM1000 requiring rebooting several times a day (Comcast)
I recently purchased a Netgear CM1000 for use on Comcast and several times a day the internet just stops working despite all lights still showing green. When this happens I can't even log into the w...
Interesting, the overall problem was solved for me and several neighbors. Cox replaced a mini-amplifier in the box at the street. However, I found the item that had the largest impact to overall network stability was unplugging our Ac1200's extenders. interestingly, we each had one on our individual networks and removing them resolved the overall issues.
One last step to go...almost getting there. I can understand your situation..
Just waiting for ISP to deploy new config files.
What about people that bought and own their router. Where's the firmware for us to download? Why would we have to wait? Why not just publish the firmware on the support site? It's a modem not a cellphone....? Right?
thehinac wrote:What about people that bought and own their router. Where's the firmware for us to download? Why would we have to wait? Why not just publish the firmware on the support site? It's a modem not a cellphone....? Right?
Everyone here bought and owns their CM1000, but the firmware updates for modems always must come from your ISP (Comcast, TWC, Cox, etc) - modem updates from Netgear or any other modem manudacturer are not files that you can download and apply yourself, unlike your router, comoputer, or cell phone.
I'm over simplifying it here, but the update files are built by coordinating with boith the ISP tech folks and the modem manufacturer, since different ISPs each have slightly different infrastructure-specific firmware needs even when the same modem model is involved.
When ready, the firmware update will get pushed out by the ISP, and whenever it becomes available, we'll just reboot the modem to get it installed.
you are right. It is not like an ethernet router where we can publish FW on the website and let users upgrade themselves. Each FW needs to be certified by the ISP and ISP is responsible for pushing it to the end users. I would suggest to reboot the modem on Wednesday early morning and check...
vkdelta wrote:I would suggest to reboot the modem on...
Will do! :) Thank you for providing as much info as you can.I fully understand that you are between a rock and a hard place with being able to say when firmware is going to drop; I realize there may be an additonal last-minute delay if something comes up. But I'm glad to know the realease is pretty imminent :)
Thank you again for your help!!
Well give the option to force 3.0 only until it's fixed. If you can go to best buy or walmart and pick up 1 of 10 or more cable modem's specifically compatitble with Docsis 3.0 with out a firmware update then this modem can at least allow you to run in doc3.0 compatibility mode until a later date that the 3.1 firmware actually becomes available and works. Having a modem that reboots 10 times a days with no way to fixed it is unexceptable. Netgear have the configutation files for every provider accross the US for 3.0. It's rock solid. So instead of please wait tell we get out story straight how about a solution to the problem until it's fixed. I dought most wouldn't find that to be to un reasonable.
Firmware is not a generic piece of software that can be swapped out like going back to an old copy of Microsoft Word on your computer. These firmware packages are written for specific pieces of hardware and I doubt there’s a DOCSIS 3.0 package for this modem at all and developing one, if that’s even possible, would take months. And it still wouldn’t be a package that you could download and install. Your comparison earlier to a cellphone was pretty much spot on.
One a side note I discovered the issue with my modem doesn’t appear to be firmware at all. It would stop working requiring a reboot at least once a day, turns out I have a defective modem that’s overheating. I pointed a desk fan at it and it worked nonstop until I turned off the fan. Within 20 minutes it failed again but once I turned the fan back on it has once again continues to work non-stop for several days. I bought mine through Amazon and just received the replacement, I just need to find time to work with Comcast to activate the replacement.
I feel your pain and beat myself for going with the latest tech sometimes.