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CM1000 requiring rebooting several times a day (Comcast)
I recently purchased a Netgear CM1000 for use on Comcast and several times a day the internet just stops working despite all lights still showing green. When this happens I can't even log into the w...
Interesting, the overall problem was solved for me and several neighbors. Cox replaced a mini-amplifier in the box at the street. However, I found the item that had the largest impact to overall network stability was unplugging our Ac1200's extenders. interestingly, we each had one on our individual networks and removing them resolved the overall issues.
Well give the option to force 3.0 only until it's fixed. If you can go to best buy or walmart and pick up 1 of 10 or more cable modem's specifically compatitble with Docsis 3.0 with out a firmware update then this modem can at least allow you to run in doc3.0 compatibility mode until a later date that the 3.1 firmware actually becomes available and works. Having a modem that reboots 10 times a days with no way to fixed it is unexceptable. Netgear have the configutation files for every provider accross the US for 3.0. It's rock solid. So instead of please wait tell we get out story straight how about a solution to the problem until it's fixed. I dought most wouldn't find that to be to un reasonable.
Firmware is not a generic piece of software that can be swapped out like going back to an old copy of Microsoft Word on your computer. These firmware packages are written for specific pieces of hardware and I doubt there’s a DOCSIS 3.0 package for this modem at all and developing one, if that’s even possible, would take months. And it still wouldn’t be a package that you could download and install. Your comparison earlier to a cellphone was pretty much spot on.
One a side note I discovered the issue with my modem doesn’t appear to be firmware at all. It would stop working requiring a reboot at least once a day, turns out I have a defective modem that’s overheating. I pointed a desk fan at it and it worked nonstop until I turned off the fan. Within 20 minutes it failed again but once I turned the fan back on it has once again continues to work non-stop for several days. I bought mine through Amazon and just received the replacement, I just need to find time to work with Comcast to activate the replacement.
I feel your pain and beat myself for going with the latest tech sometimes.