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Forum Discussion
CM1000 resets itself - Terrible customer service from Netgear
I have a hardware issue with my modem that has been going on since nearly the time I bought it. I'm getting the run-around by Netgear and it's driving me crazy. As a customer it is bad enough that I ...
Please post a copy and paste of the modems connection status page.
Is there a wifi router connected to the back of the CM modem? If so, what is the brand and model#?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
I'm not sure what page you're asking me to post.
Is there a wifi router connected to the back of the CM modem? If so, what is the brand and model#?
Eero Pro 6 - not the issue, this has happened when I am hard wired directly to the modem with my laptop.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
I have had my ISP out on 3 occassions to do just this. They confirmed my neighbors were also not reporting issues.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
There are none - the line runs directly to the entry point.
Be sure your using good quality RG6 coax cable up to the modem.
It is a new-ish cable, and my ISP said it was high-quality. They cleaned up the connection point but it didn't improve anything.
Be sure to power OFF the modem for 1 minute them back ON.
Yeah, I've done this like a thousand times.
Every time I contact Netgear about the issue they tell me a tech is going to call me back. Over the course of literally a year they've said this 5 times across two different support tickets about this issue. They have never called me back.
Please post a copy and paste of the modems connection status page. Log in to the modems web page thru your wifi router at 192.168.100.1.
I disconnected the modem a few months ago and bought a new Arris modem to replace it because I was sick of Netgear not treating me like a customer or person.