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Forum Discussion
CM1000 resets itself - Terrible customer service from Netgear
I have a hardware issue with my modem that has been going on since nearly the time I bought it. I'm getting the run-around by Netgear and it's driving me crazy. As a customer it is bad enough that I ...
Every time I contact Netgear about the issue they tell me a tech is going to call me back. Over the course of literally a year they've said this 5 times across two different support tickets about this issue. They have never called me back.
Please post a copy and paste of the modems connection status page. Log in to the modems web page thru your wifi router at 192.168.100.1.
I disconnected the modem a few months ago and bought a new Arris modem to replace it because I was sick of Netgear not treating me like a customer or person.
Would have been nice to know that do we didn't waste our time here.
Good luck.