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Forum Discussion
CM1000 SYNC timing Synchronization failure
I have had a CM1000 with COX preferred 150 Mbps for about two years with no issues. Recently all of the coax in my house to the street was replaced after my modem was not able to establish a connectio...
He only used his testing unit to confirm. I do not have an old Modem unfortunately since I previously had AT&T uverse for 4 years prior. This is the first time I have had cable service.
You're caught in a catch-22. the modem could have failed from the water in line. Its rare but it could have happened. since you're out of warranty your options are:
1. have them check the line again
2. replace the modem with a new one.
3. rent a modem for a month.
You could try buying a new one from somewhere with a generous return policy. If it doesn't fix the issue and its still a line issue, then when its working, you could always try the old one/return the new one if it works.
- Thank you for the information.
The ISP supervisor is supposed to contact me tomorrow about replacing the modem since the tech said the line is good. Hopefully they do what is right and get me a new modem since it worked great until this issue happened.