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Vpkrv8Qcwf5b590's avatar
Vpkrv8Qcwf5b590
Tutor
Jun 20, 2019

CM1000 Troubleshooting

Hello Everyone:   I have a CM1000 that I bought when they first came out at the end of 2016. I used it with a 300Mb/s connection and it worked fine.   I recently upgraded my connection to 1Gb/s a...
Vpkrv8Qcwf5b590's avatar
Vpkrv8Qcwf5b590
Tutor
Jun 21, 2019

Hello Plemans:

 

Thank you for the reply.

 

Unfortunately I tried all of these troubleshooting steps (prior to the technician arriving) and saw roughly the same results: through the network stack, connected directly to the modem, all major speed test web utilities.

I am really hoping that someone can tell me what a correctly functioning, or malfunctioning, CM1000 should look like on the CM1000's "Bonded Channels" page.

 

As well, is anyone aware of any firmware issues with the first units? I would have to check the firmware version, but I am sure that it is an early one.

 

Anticipatory Replies:

- I am testing via network cable, not WiFi.

- I am not testing through a VPN.

- This particular network stack setup worked fine with a 1Gb fiber connection.

 

Thanks again!